Wargamers & Collectors
A small
number of our customers have recently experienced problems when
ordering on-line via the shopping cart. They are unable to complete
the transaction and their order is marked as “Not Completed”.
Not
Completed transactions are usually the result of the card issuer's
security checks which prevent the payment being completed. However we
have learned over the past couple of weeks that some current
anti-virus software filters can interfere with the payment process.
The anti-virus software interferes with the credit/debit card payment systems used by the card issuers. It is not due to the Romancart software.
If you
have trouble placing an order, and particularly if you receive an
error message, then please contact us and we can
sort out the problem with you.
Alternately, you may wish to
try ordering again (which often works) or we can take your order over
the telephone. Please call us on 01743 465675 if you have any queries
or wish to order over the phone.
Check out our News page for details of shows and new products - click here...
Buildings & Scenics
Rivers & Scenics
Modelling Materials
The EU now considers your order to be an import from the UK into the EU.
VAT will be charged when importing your order into the EU and Administrative or Handling charges may also be
applied before delivery is made. Failure to pay any extra charges will result in the package being returned to us.
Please note that orders which cannot be completed immediately (due to items being out of stock) will be held until they
are complete before being despatched.
To View our Terms & Conditions, How to Order and Shipping Times - please Click Here...
Please note that under the present Covid restrictions we unable to accept
payment by cash, personal cheque or Postal Order
